Facility Management Software Systems. Best CAFM Software Tools in 2023

Overview

The general topic of Facility Management Software and CAFM might seem incredibly complex for a lot of people – even though it’s not particularly complicated on its own. One thing that makes it complicated is the abundance of similar software types in the same industry, such as CMMS, EAM, and IWMS.

CMMS vs EAM vs IWMS vs CAFM

Without going into extensive explanations, it’s possible to say that CMMS (Computerized Maintenance Management Systems) is the most basic software of this set, acting as a baseline of sorts, and it’s mostly focused on tracking asset maintenance and scheduling. Some of the most common tasks that maintenance teams perform with the help of CMMS are asset uptime optimization, maintenance status tracking, and repair scheduling.

At the same time, EAM (Enterprise Asset Management) is a more specific long-term planning software, which can monitor various assets, as well as their profitability and condition throughout the entire lifecycle of those assets. Transportation companies, manufacturing plants, and utility-related companies are some of the biggest and most common examples of EAM software’s target audience.

IWMS (Integrated Workplace Management System), on the other hand, focuses more on workplace resources, real estate management, environmental sustainability, and so on. It is a rather convenient way to streamline workflows for different teams by having a single access point for all of them – with that single centralized source of information being IWMS.

This brings us to the last acronym of the four – CAFM, or Computer-Aided Facility Management.

What is CAFM?

Computer-Aided Facility Management is a specific type of facility management software that allows its users to optimize a lot of customer-oriented services in an organization, such as room reservations, facilities service, space management, asset management, and so on. Additionally, CAFM software (or computer-aided facility management software) allows for planning, execution, and monitoring of various activities within buildings as they’re entering the maintenance phase.

On its most basic level, a CAFM system helps with the planning phase for a variety of specific facility or building operations – including the majority of mundane daily operations. Another way of looking at CAFM software is as you’d look at a comprehensive building maintenance tool with a variety of useful features and options.

How CAFM benefits employees and industries

Computer-aided facility management (CAFM) software is a highly convenient way to oversee the entire structure from a property management standpoint. CAFM is capable of managing the full spectrum of FM-related topics, including energy consumption, asset inventory, orders, appliance usage, and maintenance orders.

While it is true that CAFM has revolutionized facility management in the industry, making it much easier for facility managers to balance logistics, HR, financing, and other management tasks, it is also worth mentioning that CAFM can be equally beneficial for other participants in a company’s day-to-day processes. This includes every individual working within the same workspace as your team, streamlining operational management, resource management, and other tasks.

The same applies to industries that can benefit from using a CAFM solution. The degree of usefulness may vary from one industry to another, but there is no doubt that virtually every organization operating in physical premises can utilize CAFM to improve its processes in some way or another. This includes addressing common needs such as space allocation, space management, seat assignment, move management, and more.

Financial benefits of CAFM

The ability to analyze, report, and monitor facility usage is so versatile that it can benefit a wide variety of company types, including clothing labels, call centers, digital marketing firms, manufacturing business offices, and many others. It is an excellent way to ensure optimal efficiency in utilizing your current physical location, whether it’s an office space, a storage facility, or any other type of structure.

There are numerous cases where companies unknowingly under-utilize parts of their facilities, and CAFM can ensure that every facility is used to its full potential. Similarly, over-utilization of specific facility areas can lead to decreased productivity and revenue loss. Furthermore, CAFM is incredibly helpful in managing physical assets within a facility. It can track workspace assets, reduce the chances of asset misplacement, and provide many other features.

Now, let’s delve into a more detailed overview of CAFM’s features.

Features and benefits of CAFM

Data-centric approach. 

CAFM’s bread and water is information; it’s at the core of how the entire facility management system functions. Additionally, later versions of CAFM software utilize elements of computer-aided design (CAD) in a variety of ways and combine it with data processing.

As with many modern business tools, CAFM is also becoming heavily invested in the current trend of data collection and data analysis. The consensus is that these data-driven decisions are much more down-to-earth and useful than ever before, improving many different aspects for managers and their businesses in general.

The addition of CAD drastically increases the number of features and capabilities that CAFM is capable of providing. One such feature is about giving real estate agents and their clients the means of actually looking at different aspects of homes that are still in the middle of construction.

Management of maintenance jobs. 

In this case, CAFM is actually similar to one of the software types that it often gets confused for – CMMS (Computerized Maintenance Management Systems). Both CAFM and CMMS can offer a variety of features to help with maintenance management, including performing preventive maintenance, scheduling routine repairs, monitoring asset conditions, and so on.

And that is not everything. CAFM can also be used to promote comprehensive maintenance for better asset management. In these cases, it’s not uncommon for CAFM and CMMS to be used together, since CMMS is more about evaluating places that need maintenance the most.

Infrastructure handling.

Various administrative operations within the facility are one of the core features of computer-aided facility management software. It’s not uncommon for CAFM to be linked to the actual building’s infrastructure, including lighting, HVAC, and so on.

This allows for partial remote management, as well as remote monitoring. Both of the mentioned improve the overall facility’s safety, can save the company’s money, and can even reduce energy usage, thus aiding the environment.

Space management and planning.

Resource allocation and space management are where CAFM often excels at. In some cases, it can help with asset placement throughout the facility. It’s even possible to use CAFM as a means for figuring out the best layout for industrial/commercial processes within that facility. Workforce management is also possible with the same CAFM software. That is possible due to the way CAFM works – it often acts as a comprehensive database of information about your facility. Information that gets included ranges from construction data and floor plans to fire and safety data, energy consumption, and so on.

Real estate management and leasing.

Property management can also be performed with the help of the CAFM system, and the same goes for leasing. This includes operations such as room scheduling, booking, lease management, and so on. Some CAFMs are capable of offering surprisingly narrow and specific property management features.

Lifecycle management.

One of CAFM’s biggest goals is to help managers with making sure that the entirety of the company’s assets are utilized in one way or another. That’s why some specific features of CAFM can be helpful with long-term planning and various needs (capital improvements, for example).

In this context, the CAFM system not only works with the building as a whole but also with everything inside of it, making it easier to manage different kinds of assets if it’s within the same software group.

Administrative operations.

That’s not to say that CAFM is all about physical facilities or assets. It’s also possible for a CAFM system to provide a set of administrative functions for the purpose of streamlining office staff.

Some CAFM systems also offer human resource tracking. This can be used for user logging, checking for unexpected visitors, and simply increasing the overall security.

The same can be applied to materials and packages within your facility. This can be used in a number of ways, such as audit trails, deliveries, purchasing, and procurement – all of which can benefit from the addition of CAFM software.

Choosing a facility management solution

While there’s an exasperating amount of varying factors that might affect your choice of specific facility management software, it’s still possible to give general recommendations on how to choose the correct type for your specific company. By that logic, we’ve managed to figure out three recommendations:

• Determine the extent of functionality that you need. Different kinds of facility management software tend to create a lot of confusion, especially because of their feature overlap. Luckily enough, there are some specific traits that can be used to discern specific types of facility management systems.
  For example, EAM solutions are better known for their extensive functionality in regards to handling various assets via a centralized access point. CMMS software, on the other hand, has a smaller list of features and can often work with only physical assets and a medium-sized set of facilities.
  That’s not to say that these software types are not mutually exclusive, it’s not uncommon for them to coexist or even integrate into each other to work better.
• Define your main goal for the solution. Knowing exactly what you’re going to use facility management software for is a big part of choosing in the first place. Single-site facilities usually only require basic maintenance management software, and CMMS works best in these cases.
  Other, more complex examples, may need hybrid solutions or something much more specific since the growth in complexity is not always about the size or the number of facilities. For example, if your equipment includes mobile assets (public sector vehicles, for example) – it’s going to be grouped separately from the stationary equipment of a company. It’s also not uncommon for complex facilities to have multiple locations, each of them with varying environments and interfering variables, including environmental hazards, terrain, etc.
• Research possible deployment options. Deployment methods for facility management systems tend to differ a lot from each other. There are three general ways to deploy a facility management system – cloud, on-premise, and hybrid.
  Cloud deployment tends to be relatively cheap, with the price rising quickly for larger companies with a bigger headcount, or with a lot of customization preferences. On the other hand, cloud deployment is flexible and can be accessed not only from desktops but also using phones or tablets. Additionally, since in this case, it’s up to the cloud vendor to protect your data now, it’s not uncommon for them to have the most advanced data protection solutions on the market.
  On-premise facility management uses your own hardware as the main storage for the entire system. It’s generally a bit more costly than the cloud variation, but it’s often a one-time purchase, with quite fewer additional purchases required. On-premise deployment offers a lot more customization than cloud, but the location of your data means that you also have to concern yourself with cybersecurity matters.
  Hybrid deployments act as a combination of the examples above, and there are many variations of hybrid deployments, with most of them being really unique and depending on the industry you’re working in.

There are many different features that you can expect from a facility management system, including, but not exclusive to:

• The capability to analyze your spendings, since the facility management system should be capable of working with information in multiple different ways – including benchmarking, historical data overview, identifying trends, and so on.
• Greatly simplified access to all of the information about the contractors – certifications, payment info, track insurance, and more.
• Reduced the difficulty of managing a proper work order, especially regarding facility maintenance service requests.
• The ability of facility software to integrate with various corporate platforms (payment systems, accounting systems, etc.) to streamline the payment process and minimize the number of errors when it comes to data input.
• Extensive customer support is ready to help you manage your facility management tools whenever necessary.

Popular examples of facility management software

Since the definition of facility management software includes several different types of said software, it’s possible to figure out 20 different examples of the most popular facility management systems (according to Capterra).

This list is presented in no particular order and higher rating placement does not necessarily mean one solution’s superiority over the other one.

1. FMX

FMX is a facility/management maintenance software that operates preventive maintenance work, decreases work resolution time, and offers a unified dashboard for managing all of your assets from a single place. FMX helps organizations with increasing asset productivity, process streamlining, and the capability to turn useful insights into even more valuable results.

Benefits:

• Eric G. – “The best feature of the software is its easy to use. Someone with very little computer skill can learn to use it. I also like that it is web based so you don’t have a huge program to install on your PC’s.”
• Daniel B. – “I love the reports and the easy of use. Active Directory integration has made it do dimple for our users to enter tickets!”

Shortcomings:

• Tony B. – “At times, sends to many emails, but the enhancements over the past couple years has allowed users to edit this preference to a level that they are comfortable with. If I am doing a list of building use requests, I have to open each to approve. Wish I could click on the ones I want to approve, click approve and then approve all at one time, and not individually.”
• Kell J. – “We use our phones to check our tasks but unfortunately, there is no phone app available yet. This is small but being in a different time zone and not have the quick option of a phone call.”

Pricing:

• There is no public pricing available for FMX and the only way to learn the price of the service is to receive a personalized quote. FMX claims that the price varies depending on the user count, as well as what features and add-ons are needed for the client in question.

Customer ratings:

• Capterra – 4.7/5 points based on 394 user reviews
• Software Advice – 4.70/5 points based on 387 user reviews

Customer reviews:

• Mike D. – “It has helped me maintain and keep an organized routine of work flow where it causes less stress when knowing when things need to be done.”
• Gabe S. – “Our experience so far has only been positive. It has definitely increased our productivity by providing updates in real time, reducing data entry, and automatically scheduling work orders.”
• Alyssa S. – “Over all it is very user friendly, the customer service and walk through on the whole system was made very simple and explained very well. There are a few things that the development team is working on that would be great to see in the near future.”

2. Procore

Procore is one of the most popular software providers in the construction software market, offering a vast management solution that operates your projects, resources, and finances during each phase of the project. It can act as a communication platform between teams so that each participant of a project is directly involved in the project completion process. Procore also offers mobile versions of its software, and it’s also really easy to have all of the necessary documents at hand inside of your smartphone or tablet, bringing mobility to an entirely new level.

Benefits:

• Benjamin L. – “Great tool for field staff. The capabilities are seemingly endless. We can share real-live data with teams working on site that helps us make smart business decisions. Numerous architects, owners and subs also use which makes process seamless”
• alex z. – “Accelerated learning curve. Great support structure and staff. Solid base of tools to get the day to day stuff done. I’m a big fan for what it has done for us so far.”

Shortcomings:

• Elijah R W. – “There are a few menial things that I’ve noticed take longer than they should such as changing your personal phone number or email. The price is also slightly high but for the quality you are getting with this software it makes sense.”
• Anurup M. – “It takes a lot of effort to use it effectively, and I don’t think we’ll be able to produce positive outcomes unless we thoroughly train the team and other project partners on how to use all of the tools and collaborate with them. It’s worth noting that Procore offers customer assistance and integrated training sessions that help us learn how all of the tools work and how to utilize them effectively.”

Pricing:

• There is no public information about Procore’s pricing available on their official website, the only way to obtain it is to request a personalized quote. The overall price of the solution is dependent on what features are needed for the user in question, as well as the company’s ACV (Annual Construction Volume).

Customer ratings:

• Capterra – 4.5/5 points based on 2619 user reviews
• Software Advice – 4.48/5 points based on 2599 user reviews

Customer reviews:

• Tiffany H. – “Procore has given us so many tools at every level in order to organize and track our projects. This is so important for every project and helps everyone stay on the same page.”
• Steven E. – “Procore cost management and various project budgeting and resource planning is more effective and the data visualization and documentation all this is very easy and productive through this platform. Contacts and and contracts data management is very effective through Procore.”
• Obada A. – “The Procore system used by our organization is the basis for integration between all departments and all projects. Where he worked to make engineers of all disciplines, subcontractors and sellers on the same page thanks to this method of communication, which enabled us to follow up everything related to the projects that we are working on supervising and allowed us to complete them within the specified budget and according to the required quality and safety standards.”

3. Fiix

Optimizing maintenance is the primary goal of Fiix – a CMMS software based in the cloud and powered by a comprehensive AI, allowing you to perform asset management, work management, business decisions, and a lot more. Fiix enables you to reduce spendings and downtimes by having a dedicated view on all of your schedules, costs, and KPIs at once, allowing you to do a better job with prioritizing and scheduling work orders all over your company.

Benefits:

• Michael A. – “The FIIX is a very useful system not only for Engineering department but for all department in our hotel because this system has an inventory system and purchasing module. very user friendly and easy to setup.”
• Charu K. – “It’s a powerful CMMS software designed to help businesses manage their maintenance operations effectively. it provides a set of features that make it easy for businesses to improve their maintenance activities quickly. You can also get real-time updates and notifications of your schedule works.”

Shortcomings:

• Joseph P. – “The reports system works well, they started analytics for the higher tiered groups. You have to know how to use it to be able to minipulate the pages. There is not much training on it yet, but I bet a few helpful videos would go a long way about understanding the use of it.”
• Qasim M. – “Honestly there not any specific but I would like to see if the programmers are working on ability to take pictures or scan into the program work order of equipment or any asset directly from your mobile devise. This feature may be there on the advance features, but for now I have the basic program.”

Pricing:

• Fiix has four different pricing tiers that offer increasingly large list of features to its users:
  • “Free” – a limited version of the solution, does not cost anything, includes a mobile app, as well as asset management, work orders, calendar, and 25 active PMs
  • “Basic” – $45 per user per month, removes the limitation on PMs while also adding email support, pass/fail inspection, resource-based scheduling, and other features
  • “Professional” – $75 per user per month, adds multi-site management, nested PMs, custom reports and analytics, advanced notifications, inventory cycle counts, etc.
  • “Enterprise” – no public pricing available (only a custom demo and a quote-based price), can offer custom API integrations, SSO support, failure codes, E-signatures, audit trails, and more

Customer ratings:

• Capterra – 4.5/5 points based on 594 user reviews
• Software Advice – 4.45/5 points based on 589 user reviews

Customer reviews:

• Melody L. – “I mainly utilize the Purchasing and Parts & Supplies modules. The PO system is easy to use from day one. The Parts & Supplies module tracks all of the necessary points of inventory management. You can handle everything you want to manage from planning to the final closure of the work order. The module can all be accessed via links from work order to purchase request to PO to receipt to work order completion. This is a vital tool when researching through asset/equipment/vehicle/inventory management.”
• Bryan P. – “I have worked with four other CMMS systems throughout my career and Fiix has been by far the easiest to set-up and use which keeps the equipment running with less than 10% reactive maintenance. The reports are fantastic so that I can look at pretty much any aspect or metric at a moments notice.”
• Kristy C. – “I have worked with the FIIX software here at Tris USA for 5 years. Before I started FIIX was not utilized to its full potential. I have worked to utilize as many features as possible and we have found that we are more organized than ever. Downtime is lessened and productivity is increased because we know what we need and where it is. I am impressed with the user friendliness of the software and the ability of it to cover a range of needs.”

4. UpKeep

UpKeep is a known participant in the facility management software market, offering modern solutions for asset management and maintenance with numerous features. The entire system is also quite portable, so it can not only be accessed from your desktop, but also by using your phone or a tablet. You can use UpKeep to create work orders, receive alerts in case of emergencies, and be notified when one of your tasks changes status – all of that can be used to achieve incredible results when it comes to the efficiency regarding your business.

Benefits:

• Paul F. – “We are using UpKeep for our maintenance needs throughout the facility. I made an outline to help me plan how I wanted things to work and it was easy to tailor the system to all of our needs. I found the meters particularly useful. There is plenty of videos online available for those of us who learn visually. (like me)”
• simon a. – “The software is very easy to use on many different formats. Being able to report in real time is very helpful in the field and reports can be generated very easy for instant use. The end reports are very professional and and look the part. Photos added to reports are a good for clients to be able to see the works carried out and being able to add many photos to as many different topics i may need is great.”

Shortcomings:

• Flint B. – “While I like that they are quick to implement changes they recently removed a feature that allows mobile users to see work history on a scanned asset. This method of viewing completed work orders is crucial to our team members so they can learn from the whole team. Also, it’s fairly expensive and there is no good way to create/print asset tags from the software.”
• Ben D. – “The business plus plan requires 5 users. I would love to use the advanced features of the business plus plan but as I’m the only user, it doesn’t make financial sense for our small non-profit. One of the best things about upkeep compared to some other CMMS solutions is the pricing, particularly with the non-profit discount. However not having the option to use all of the features without paying for 5 users means I’m evaluating other options already.”

Pricing:

• There are three different pricing plans available for UpKeep users:
  • “Starter” – $45 per month per user, can offer monthly analytics, inventory management, preventive maintenance, as well as a number of other features
  • “Professional” – $75 per month per user, enhances reporting and analytical capabilities of the solution, while also adding signature capture, requests portal, etc.
  • “Business Plus” – no public pricing available, can offer workflow automation, API access, reliability tracking, customizable dashboards, and more

Customer ratings:

• Capterra – 4.6/5 points based on 1291 user reviews
• Software Advice – 4.64/5 points based on 1267 user reviews

Customer reviews:

• Jamie P. – “We all like it, but the glitches are too slow at being corrected. I really don’t want to switch companies but it has come up recently. I like working with the support team, they always seem very willing to help. Unfortunately the solutions they provide are hardly ever agreeable with me. I think that is usually no fault of theirs, but rather that we keep reaching the end of the program’s capabilities. That is frustrating for me.”
• Jonathan B. – “Overall, this is the best CMMS we have used. I did sample the top 10 for a year before deciding and upKeep was the best because of easy of use in the field. This software saves time by reducing paperwork and admin tasks.”
• Mickey P. – “Our company is very pleased with what the software has accomplished for our maintenance team. It inspires technicians to provide more information to the system because they can easily retrieve historical information when needed.”

5. ProntoForms

ProntoForms is a paperwork digitalization solution and platform that can be used for facility management purposes via integrating with various other apps and services to simplify workflows and improve communication. ProntoForms can offer real-time notifications, customizable dashboards and reports, as well as detailed analytics charts, delivering consistent and reliable service to different parties involved. ProntoForms makes communication between the office and the field that much easier, simplifying information exchange and improving overall communication efficiency.

Benefits:

• Dwayne W. – “We can rapidly prototype and deploy work process automation tools to our users. Prontoforms integrates seamlessly with our back-end systems with minimal effort. The API is robust and allows for enhanced integrations.”
• Joe S. – “ProntoForms has been a brilliant way of integrating their forms into our everyday jobs and custom built systems. The latest version of the form builder is a very powerful tool allowing you to build complicated forms in no time at all. The forms are easy to use for users and do not require a lot of training before using it out on the job. We can’t fault the support team, they answer your questions where possible and will pass on to the appropriate person if required.”

Shortcomings:

• Chad A. – “Sometimes new features are implemented/unlocked and it’s tough to rebuild older forms to use themFor example: We just upgraded to the highest tier and unlocked templates, but I will have to rebuild our old forms to start using the template feature”
• Shrinkhala J. – “The app undergoes new updates quite frequently and give lot of push notifications. Sometimes, the notifications just clutter the mobile interface and troubles a lot. Also, more form building features can added as enhancement and utility features without any increase in price of the subscription.”

Pricing:

• There are three pricing plans that ProntoForms can offer (Essentials, Advanced, and Enterprise), but all of them have no public pricing available whatsoever, meaning that the only way to access this information is to request a personalized quote from the solution in question.

Customer ratings:

• Capterra – 4.6/5 points based on 258 user reviews
• Software Advice – 4.63/5 points based on 219 user reviews

Customer reviews:

• Ankur V. – “ProntoForms is the leading platform solution for organizing the remote workforce team systematically for supplying the data and inputs feeds in much more organized and timely manner time and again. It enables the salesforce and workforce to apply job safety measures and complete analysis without any failure and provides inbuilt template to facilitate data feeds and reporting pertaining to employee training, Preventive Maintenance, Fleet servicing and field management throughout.”
• Aseem S. – “Creating forms becomes a hassle-free task with ProntoForms, leading to time-saving benefits. This software also contributes to cost savings. Additionally, it enhances productivity and efficiency levels.”
• Chad E. – “Paperwork used to be a huge issue getting it to our shop weekly for billing and payroll. Now with ProntoForms we save time with forms instantly getting to the shop once complete. It has helped with workflow at our office as well as saved money in fuel cost driving paperwork to our office.”

6. Asset Panda

Asset Panda is a comprehensive cloud-based asset tracking platform, offering a number of services that help with tracking, managing, and supporting a company’s assets throughout the entire lifecycle of these assets. AssetPanda’s mobility is also on an impressive level since they include a dedicated mobile app that mirrors most of the cloud version’s features, allowing you to perform asset management from anywhere with only your phone and an Internet connection.

Benefits:

• Ryan V. – “Our company has really benefited from selecting this software for our start up. Everything can be built to your needs and some of our needs have been a little difficult. But our Implementation specialist and our Customer Success Manager have been incredible. If you’re reading this and are thinking about using Asset Panda, you really should. And on that note, you should REALLY ask for both of them to be the people that look after your account. There is some inside information for you.”
• Leonardo W. – “I like it because it is a powerful platform for tracking applications in the cloud and mobile that helps you work more intelligently. You also control your basic database schema from the beginning, after implementing the use of Asset Panda, the things became much easier and the user interfaces are used and can be integrated well in almost any environment, no matter how complex it is.”

Shortcomings:

• Jeffrey D. – “The Zendesk integration is very basic. I would like the option to set a default field inside of the plugin, instead of only using the Zendesk primary default when listing assets. Our primary default is asset tags in Zendesk, so we only see serial numbers in the Zendesk plugin. This is not helpful when looking for specific assets by name. I would also like some type of ticket attachment feature. I want to list hardware issues inside of our notes field, but automating this somehow would be very helpful.”
• David H. – “There can be some short comings on the reporting and wish it had a little more sophistication in the fixed asset accounting aspect but that is something we have been able to work around. No major complaints except we sometimes run across some configuration limitations but overall the framework is flexible for any and all industries that you can usually manage it and work around to a resolution.”

Pricing:

• There is no public pricing available on AssetPanda’s website, requesting a quote is the only way to access pricing information of the solution. AssetPanda has a number of basic modules that are a part of the solution in question, and some other capabilities that can be purchased at an additional price, if necessary.

Customer ratings:

• Capterra – 4.6/5 points based on 1363 user reviews
• Software Advice – 4.63/5 points based on 1357 user reviews

Customer reviews:

• Justin E. – “Asset Panda has given us a fresh start on our asset management and allowed us an easier workflow than previous asset management systems we have used.”
• Christian W. – “Overall, Asset Panda has been a great asset management system for our company. It has allowed us to track our assets more efficiently and easily manage them across multiple locations. The customer service has been great and we have been able to integrate it with other programs we use.”
• Jayna H. – “Honestly, the software program is amazing, hands down. We’ve had it for 3+ years and we are still learning new things it can do. However, as the company admin, my favorite thing about Asset Panda is the customer service. Everyone is always so quick to respond and is extremely helpful whether by online chat, phone, or email. I’ve reached out with questions and received a personalized video recorded by my agent back walking me step by step through how exactly to accomplish my goal in my account.”

7. ArcGIS

Adding another interesting take on the facility management software is ArcGIS, a collection of GIS software tools that offer your business practices the wealth of knowledge that comes from location-based analytics. ArcGIS allows you to analyze and visualize your data using contextual tools, and you can also use various means of collaboration inside this facility software – dashboards, maps, reports, etc.

Benefits:

• Noam B. – “Positive Aspect Review: ArcGIS is an incredibly powerful, user-friendly GIS software that has been around for decades. It is packed with features, such as mapping, analysis, data visualization, and much more. It is also very easy to use and is perfect for both experienced GIS professionals and newcomers alike.”
• Ricardo M. – “I appreciate the flexibility and thoughtfulness of the software’s design. There is almost always more than one way to accomplish a task in Arc products and suggestions for improvement are often met with modifications to the products to maintain their usefulness. The product is pretty much self-contained but there are patches and programs to customize the software. It also allows users to program routines to facilitate repetitive work. It also uses Python and Visual Basic, which allow users to write their own routines.”

Shortcomings:

• Alka P. – “Customer service is only available if you have maintenance license (with ArcGIS desktop)- that needs to be renewed each year. It makes the overall cost of the software high, making it difficult for small to medium businesses to have this at their disposal.”
• Andrea Margarita D. – “ArcGIS is a very broad and complete program, although it seems like an advantage, sometimes it becomes difficult to handle all its powerful functionalities. Even when you have basic knowledge of GIS, you should always be consulting forums, tutorials, and documentation, which takes time. But in the end, it’s worth it. The biggest drawback is the price. There are a couple of programs with features very similar to ArcGIS that are open source. In fact, I have colleagues who have migrated to these programs because they don’t have the money to buy the ArcGIS license. However, if your institution has the purchasing power, it will be a great choice.”

Pricing:

• ArcGIS’s business pricing system is vast and heavily customizable, with different user types and roles that can be added to change the final price. Unfortunately, all that price can only be acquired after requesting a quote, since ArcGIS does not have its price tags available to the public eye. There are only two pricing plans that have a public price – “for Personal Use” and “for Student Use”, with each costing $100 per year and offering different sets of capabilities depending on the pricing plan.

Customer ratings:

• Capterra – 4.6/5 points based on 477 user reviews
• Software Advice – 4.57/5 points based on 461 user reviews

Customer reviews:

• Tora M. – “It plots customer information by area on the map and develops marketing strategies for each area. It is welcome that the picture of delivery and sales activities has arrived in the spring just by being able to visualize it on a map. It has functions that can be said to be indispensable and complementary services.”
• Maxwell M. – “I always use ArcGIS for several business applications. I have used it to understand and visualize demographics for a better understanding of my market. I have also used it for suitability analysis for different applications for my businesses. I have used it to designate optimal routes for plying. Generally, ArcGIS has been so helpful in my businesses.”
• Minolalaina Derasoa R. – “Web-based GIS capabilities: ArcGIS Online and ArcGIS Enterprise enable users to create, share, and collaborate on maps and applications in a web-based environment, making geospatial data more accessible and shareable.Licensing restrictions: ArcGIS has a complex licensing system, which can be restrictive and confusing for some users, particularly when managing multiple users or installations.”

8. EZOfficeInventory

EZOfficeInventory is an extensive tracking software that is mostly aimed at asset tracking within the facility management industry. This CMMS software can track the costs of your maintenance, manage vendors, schedule services, customize alerts, and more. Extensive reports can also be generated with EZOfficeInventory, including full maintenance history, actionable service reports, and everything else that might be needed for the purpose of performing preventive maintenance.

Benefits:

• Matthew F. – “You can create any kind of custom reports you want. Sort items by groups and sub groups. It syncs with LDAP. The pricing is competitive. You can configure alerts and custom access rights. It uses QR codes and barcodes. Easy to import existing assets from csv files. I could go on, but my hands are getting tired from typing.”
• John E. – “The software enables our company which has many different locations to manage all of our assets under one platform. Additionally, the ability to have multiple administrators allows each office to add users and assets as they please without relying on anyone else.”

Shortcomings:

• Lucas P. – “We are working on a one stop shop for a Packing List, but have struggled to make one Packing List that also includes the miscellaneous items shipping and returning. When an item is updated for its return date, I get 20 e-mails of all the items instead of just one e-mail that includes all the items on 1 Packing List.”
• David H. – “As with any software there is a learning curve before being able to utilize the application to it’s full extent. Some things are very intuitive while other things are not as intuitive. IE – when searching for our UID tag numbers, we need to enter an underscore before the asset number to display the specific asset. A minor adjustment and now I understand _0123 instead of 0123 in the search”

Pricing:

• EZOfficeInventory offers a relatively complicated pricing system where there are four different pricing plans, and the overall price of the solution depends on the total number of items that would be tracked in the future. It is worth noting that every single pricing plan for situations with over 15,000 items has no public price available and can only be acquired by requesting a quote.
  • “Essential” – starts from $40 per month for 250 items, can offer basic reporting, asset tracking, reservations, and alerts
  • “Advanced” – starts from $55 per month for 250 items, expands upon the previous offering by adding advanced reporting, purchase order, scheduled services, custom fields, and carts
  • “Premium” – starts from $56 per month for 250 items, expands upon the previous offering by adding Google Workspace integration, SSO support, service deck integrations, advanced access control, and so on
  • “Enterprise” – can only be acquired after requesting a quote, has features such as custom integrations, an account manager, an item trail, custom security, custom TOS, and more

Customer ratings:

• Capterra – 4.6/5 points based on 1351 user reviews
• Software Advice – 4.60/5 points based on 1312 user reviews

Customer reviews:

• Patrick F. – “I’m really impressed with how it’s helped me manage my company’s assets. The software is user-friendly and customizable, which has made it easy for me to track and manage our equipment. Since implementing it, we’ve seen a reduction in equipment downtime and improved overall productivity. I would highly recommend EZOfficeInventory to any business looking to streamline their asset management processes.”
• Paul B. – “We can now more accurately manage and track our inventory, much better than we could with Spiceworks. The support is great, mobile app needs more work but unless you are on-the-road sysadmin, web browser site works perfect.”
• Duane K. – “My personal experience has been great. When speaking with potential clients, if they have certain preferences on equipment needs, I can easy access our inventory to see off we have that particular equipment instantly. It is just very easy to use. It’s not clunky in any way.”

9. Maintenance Connection

Maintenance Connection from Accruents is a SaaS facility management system that mostly works with organizational assets, management, and maintenance. Maintenance Connection claims to have a one-of-a-kind solution that combines the benefits of both enterprise management software and computerized maintenance management systems (EMS and CMMS, respectively) – taking the scalability from EMS and several other benefits from CMMS.

Benefits:

• Bryann F. – “Easy to use! We manage over 100 pieces of equipment and over 3000 inventory items, so it’s nice to have all of our data in one place. Reports are easy to create, and I have had nothing but excellent support from the help desk on several occasions.”
• Bryan R. – “MC is a very versatile product. It has enabled me to enhance the productivity and overall performance of my department in the shortest space of time. MC software has the ability to provide third party support and offers the options to link these as well, making the overall experience more user friendly”

Shortcomings:

• Robin R. – “Some of the default templates have a ton of information that I wish we could remove. This is definitely not a big deal, but it would be nice to remove some of the buttons and features we don’t use to clean up the user experience.”
• Kristie B. – “Customer service is lacking. One of the main reasons we purchased this software program was because of the translation tool and it does not even work correctly. Extremely dissatisfied with the feedback and the customer service on this in particular.”

Pricing:

• Maintenance Connection has two different pricing approaches – for solutions that are deployed in the cloud, and for the ones that are deployed on-site.
• Maintenance Connection’s Cloud Deployment pricing includes:
  • “Professional” subscription – $110 per month per user, includes a standard set of CMMS features, such as simplified integrations, multi-site scalability, full audit trail, and more
  • “Mobile CMMS” subscription – $58 per month per user, an additional subscription that can be applied to “Professional” users, offering a native offline app with features such as barcode/QR scanning, images and signatures, comprehensive access to documentation, and a user-friendly interface
• Maintenance Connection’s On-Premise Deployment offers an identical set of features with the only difference being the deployment type:
  • “Professional” subscription – $216 per month per user
  • “Mobile CMMS” subscription – $86 per month per user

Customer ratings:

• Capterra – 4.5/5 points based on 286 user reviews
• Software Advice – 4.48/5 points based on 286 user reviews

Customer reviews:

• Joanna H. – “We have been able to implement MTBF tracking and starting to analyze the data we’ve been collecting to help put the top issues to rest. Their customer service team is top-notch, they are there to answer any questions or issues you might have. Kudos to them and all of their quick responses!!”
• Godfrey C. – “The software is extremely user-friendly and functionality. It is capable of handling much more than asset management, preventative maintenance, protocols, and task tracking. It even has a process of evaluation for collective requests and budget control.”
• Tim C. – “Overall on a day to day basis, it works out very well. When it comes to Asset management, it has to be done correctly from the beginning, otherwise there’s no way to fix it later. This is suppose to be useful for every employee but it seems you need specialists in your company to handle reporting and troubleshooting.”

10. mHelpDesk

mHelpDesk is a dedicated facility management solution that is capable of automating the entire process of interacting with customers. This solution is aimed mostly at smaller businesses that are looking for ways to achieve better organization, more efficient scheduling, and easier billing processes. With mHelpDesk, you can get all of that, with extensive scheduling capabilities, mobile notifications, the ability to use the entire service even with your phone, and more.

Benefits:

• Ellen H. – “This software was easy to set up, customization was a snap and it has saved so much time in the organization of each call performed and invoicing. It integrates with Quick Books immediately. No more delay in getting the information at your fingertips.”
• Sigrid R. – “With the help of the support team I was able to filter out a list of customers that live in a certain region. Our out of town customers are grouped by areas. In order to send those customers a reminder email or reminder cards we need to filter them from mHelp. The report feature is too restricted and didn’t help us. Then finally I had someone on the phone that told me to create a new selection under Customers. I selected the cities that are on that route and listed all of them separately. And voila, I had a list of customers that I was able to export to excel.”

Shortcomings:

• Maurice L. – “The one thing we’d want to see modified is the ability to schedule a work order by selecting a project name. At the moment, you can only choose a site’s parent name. Because not all parent names correspond to site names in our field, determining the correct parent and site name can be difficult at times. It would be helpful if you could add by site parent name or exact site location.”
• Julie H. – “Wish there was an option to “CLOSE” the estimates so they just go away versus having to mark them inactive. Once I invoice the customer I have to mark the estimate inactive or “Sent” in the status field so I can keep it separate from the “active” or “approved” estimates – I used the estimates to keep track of my current jobs.”

Pricing:

• mHelpDesk does not have any form of public pricing available at its website, the only way to receive price estimates is to request a quote from the company itself.

Customer ratings:

• Capterra – 4.3/5 points based on 814 user reviews
• Software Advice – 4.30/5 points based on 813 user reviews

Customer reviews:

• Darell B. – “Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.”
• Sylvette F. – “Customer services is lacking. Reports are basically non-existent. Requests to incorporate a feature to help the software grow into a more robust platform are not incorporated, in essence ignored. Opening a case for support took over 3 weeks! Software freezes and there are down-times that impact the daily operation and dispatching of technicians.”
• Roman M. – “Really need the business unit capability enhanced a bit, and security levels in the system increased (ie added limited user option)…need a few more of this tye of permision, but by business unit *ie geographic region or department…This enables us to grow as a company and not have to look for an alternative system”

11. Issuetrak

As the name suggests, Issuetrak is a solution that is all about solving issues, complaints, support tickets, etc. Issuetrak offers the ability to both deploy the solution on-premise or use it in the cloud, with no feature limitations whatsoever. A multichannel submission option can be used to submit and resolve tickets quickly. Issuetrak helps with workflow automatization, visibility management, Active Directory management, etc.

Benefits:

• Ivan V. – “Cost effective solution compared to the others on the market. It give us great value for the money – the response time dropped drastically. Now we are able to assist to our customers promptly and efficiently. I can track tickets and provide info related to other departments without even having to pick up the phone.”
• Alexander N. – “Data tracking, hands down. I can research past issues with confidence. It takes a bit of management to keep people from being lazy when entering tickets, but when all the information is there this becomes a very powerful tool that can be used to track day to day problems, but it can also compile them over years to see larger trends that otherwise would have gone unnoticed. It also helps me and others cover our bases and provide evidence to either support or refute vague claims that otherwise would be anecdotal in nature.”

Shortcomings:

• Justin E. – “Functionality, they claim it is highly flexible and has workflow but there is no logic short of a yes no response system. The flexibility for any department outside of a single use is frustrating and process automation only really sends notifications there is no automation but instead reporting of when you completed something. Simple workflow related tasks are non-existent such as creating a new issue to handle a flow item, this causes you to have to try and include all outcomes for a workflow item.”
• Biswa N. – “It’s slow. Email notification setup gets bug sometimes. It lacks in connecting different modules like Organization, Users and Issue Type. Like you can not see what are the issue types supported by the organization if you are at the organization page. You can not add/remove groups from user if you are at the user page.”

Pricing:

• There are three main pricing tiers that Issuetrak can offer – On-Premises, Cloud, and Cloud+
  • “On-Premises” – $998+ per agent, a single payment, with custom forms, task management, multi-channel issue submission, reporting, and more
  • “Cloud” – $69+ per agent per month (annual billing), offering enhanced security, custom URLs, SOC2 certification, automatic updates, etc.
  • “Cloud+” – no public pricing available, can be received by requesting a quote, offers dedicated hosting for private cloud services, migration assistance, dedicated servers, and many other advantages
• Issuetrak also has a lot of additional modules that has to be paid for separately, including asset management, SSO, webforms, billing, and others

Customer ratings:

• Capterra – 4.6/5 points based on 182 user reviews
• Software Advice – 4.55/5 points based on 181 user reviews

Customer reviews:

• Stephen V. – “Using them now is the second time I used them. Once in my previous job and now here. In my previous job I switched from them to SysAid – and in my present job I switched from SysAid to Issuetrak. I did this because Issuetrak offered me greater flexibility to manage various cost centers within a single application in the most efficient and usable fashion.”
• Richard H. – “Asset management, Helpdesk ticketing solution, Auditing assets to verify software updates are complete, Reporting, Surveys, a good all around solution that is customize-able and affordable.”
• Craig S. – “This is a solid product with top shelf customer support. I’ve used several of the big ones which all have their own share of issues (no pun intended). IssueTrak handles our facility issues well. With automated ticket creation and pass-through authentication it is simple for users to create tickets. On the dashboard page I can get an overview that benefits my position as IT Director to know at a glance what is happening. No system is perfect which is why this isn’t a pure 5 star review but with a quality product offering combined with good prices and the best customer service I’ve come across in years, don’t hesitate to give IssueTrak a chance.”

12. Easy Storage Solutions

Easy Storage Solutions, as the name suggests, is a self-storage solution for mostly small to medium-sized companies within the self-storage industry. It offers a number of industry-specific features, such as online renting, several means of sending reminders, a dedicated website, financial reports, recurring billing, and more. Easy Storage Solutions also offers a number of additional services to assist self-storage business owners, such as call answering, accounting, SEO, digital marketing, etc.

Benefits:

• Richard H. – “Great features. Easy to use. Upgraded from software we’ve used for about 18 years. Wow! What a difference. The automation of monthly billing, payments, etc. is a valuable asset to our company. Website is great! Should have found this company years ago. Gate integration was a snap. Highly recommend Easy Storage Solutions. Very satisfied customer.”
• Kevin S. – “The ease of use and the “one-stop shop” of having all our tasks in one place makes this software invaluable to our current business model and is making it easier for us to manage remote properties as we acquire them. Keeping track of rate trends and increasing/decreasing those rates based on the market is much more fluid in ESS than our former method of using up to three different services, none of which were warehouse specific solutions.”

Shortcomings:

• Della Q. – “It was difficult to build our facility map and not make it look like I had a few cocktails too many during the building process. It is not something I feel proud enough to put on our website. I know there is a mapping tool out there that enables your facility to build a map that looks more professional.”
• Irene L. – “It’s confusing. It is not an all in one program. You need to have a totally separate company for processing payments, which also costs a lot. This software does not function as an accounting program. They sell that service separately from what I understand. Instead of crediting a charge you simply void it. The reports are limited and quite terrible actually. Most do not sort and only download to a PDF or CSV document. They probably offer a separate report writer for another charge if you desire better reports. They do not offer any financial reports at all other than the management report which is not professional or good quality. Lets just say it is not what I expected and I have been very disappointed in it.”

Pricing:

• There are no public data about Easy Storage Solutions’ pricing, the only option is to request a quote or a demo from the company in question.

Customer ratings:

• Capterra – 4.8/5 points based on 661 user reviews
• Software Advice – 4.79/5 points based on 661 user reviews

Customer reviews:

• Mark M. – “I have a small property of only 49 units. While I can manage relatively easy without the software, ESS has provided me faster access to customer and unit details, especially payment status on all. I feel it has saved me at least 2-4 hours per month of paperwork.”
• Troy S. – “A cost effective service that we can operate in house or remotely, and that provides us with all of the important information our facility requires. It is updated on a regular frequency, with zero to very little down time. Basically its a system that’s there exactly when you need it, and with the Gate and Payment interfaces, you will struggle to beat it for the money.”
• Nikoletta Y. – “Made it super easy for me to take over the management of 3 RV Storage lots. Saves us time since more than 1/2 our customers now pay automatically, with a low flat-rate Card option. Excellent support when needed (which isn’t often since it is so easy to use). Beautifully simple program reduces stress in my life (which takes more skill to create than the over-complex, clunky programs!).”

13. ManagerPlus

ManagerPlus is a collection of facility management tools that works on many different aspects of facility management at once. It offers in-depth reporting, request management, maintenance scheduling, data analysis and insights, and even a dedicated mobile app to have access to your facility’s data from anywhere – so that you always have control over every aspect of your facility.

Benefits:

• Dawn L. – “Easy to learn to use and train others. The reporting functionality is great, especially for work order repairs in order to find past work that has been done on our trucks. Able to run log reports for fuel, engine hours etc with ease. Entering work order info is easy as well as entering fuel, mileage and engine hours in the logs.”
• Jeannie C. – “Customer service is usually efficient with their responses to my questions. It’s good to see more training webinars becoming available. When we first started using this program there were hardly any.”

Shortcomings:

• Don E. – “Implementing a software solution to a business problem was a first for this company. When we signed up we were encouraged to move straight to the Lightning version. After beginning implementation we realized that Lightning was essentially in a beta version. Many of the problems encountered during implementation have been resolved by ManagerPlus over time. Based on past experience this is normal with beta versions of software but since this was not communicated to us and as many in our organization have not been exposed to beta versions of software before it has left a bad taste in many members of our organization.”
• Erika S. – “The functionality of this program seems lacking from my perspective. I am not on a team that uses this often, however I have to use it to communicate to those teams. I feel that it is a lot of work with very little communication regarding the follow up from those teams.”

Pricing:

• ManagerPlus can offer two distinct pricing plans – Advance and Power. The former is a comprehensive SaaS solution with plenty of features to work with, including asset management, inspection management, business intelligence, barcoding, and more. The latter is an extensive expansion of the basic solution, with API access, a multi-site toolkit, purchase orders, a feature marketplace, and many others. Neither of these pricing plans has a public price attached to them, it can only be acquired by requesting a quote.

Customer ratings:

• Capterra – 3.9/5 points based on 183 user reviews
• Software Advice – 3.96/5 points based on 181 user reviews

Customer reviews:

• Glen C. – “The product works adequately for us for asset tracking, work orders and logs. We never implemented use of their purchasing or inventory modules. We purchased this software in about 2012. Ever since, there have been few updates for it, and none in the last couple of years. The company is moving away from this and towards a cloud-based CMMS, and the lack of significant upgrades to this product reflect that. We contacted them about switching to their cloud-based product, and they never even bothered to respond to us, so we are now looking at other products.”
• Richard C. – “Having a centralized system to manage a large variety of assets, spread out geographically, while allowing for a uniformity of service protocols within the company is helpful.”
• Mark S. – “Plenty of room to grow into the program. All the modules integrate seamlessly with each other. Cloud based Mobility. Customer service. From small user to large, something for all. Good value.”

14. Sine

Sine is a dedicated workplace software for varying categories of users – staff, contractors, couriers, students, visitors, and more. Sine can “check-in” and manage guest lists, employee lists, and so on, it can send notifications to pre-registered guests in several different ways and offers extensive customer support. Sine is also easy to set up and has a free trial period.

Benefits:

• Sharon B. – “The software was easily customized for facility needs. It allows seamless sign-in/sign-out of contractors and visitors. We’ve also adopted questions upon sign-out that allows us to reinforce safety protocols. Most employees and vendors have opted to use the app-based sign-in.”
• Damien L. – “Having an electronic record and moving away from contractors writing their details in by hand, coupled with having to go and physically collect books has been a huge improvement. Additionally I can manage contractors in real-time without having to be on site. I can at a tap of the keyboard bring up a history of contractor sign-in/out activity. As a manager who is not always on-site on every given day, this has changed the way we do business with our contractors and sites. Very happy overall.”

Shortcomings:

• Rebecca S. – “The AD integration process was tricky and took a lot longer then expected. We have experienced individuals profile settings have been reset around the time we were completing the AD integration e.g. delegates being deleted. The support staff have been frustrated that they have to go through the individuals account to reset the themselves as the delegate. The other comment I have received from staff when we were testing the product was can visitor notifications be sent to all staff that are attending the meeting. At the moment they get around this by either emailing or calling the other attendees.”
• Omondi P. – “The system has a tendency of freezing which dictates the user to reset the whole system. The developers should also an image sign-in protocol for users.”

Pricing:

• There are two subscription types that Sine can offer – Sine Core and Sine Workflows
  • Sine Core’s price is calculated from the number of monthly check-ins a company needs to perform, with four pricing plans – Small ($65 per user per month for 750 check-ins), Medium ($95 per user per month for 1500 check-ins), Large ($195 per user per month for 4500 check-ins), and Enterprise (quote). All of them can offer real-time reporting, unlimited notifications, badge printing, etc.
  • Since Workflows is an additional set of subscription plans that requires Sine Core as an active subscription to work. It has the same logic of four different plans ($45/65/129 per site per month for Small, Medium, and Large tiers, respectively, with the Enterprise being quote-based)

Customer ratings:

• Capterra – 4.4/5 points based on 587 user reviews
• Software Advice – 4.44/5 points based on 588 user reviews

Customer reviews:

• Meg B. – “Sine has been a great success at reception. Being a large company the staff love getting the email that their guests have arrived. It is also great as the receptionists to keep track of who has arrived, where they are from and who they are seeing. Sine is easy to use and very efficient. We have had very little issues using sine.”
• Jayne T. – “Initial findings show the system is straightforward once it is configured, website is a great tool to see a snapshot of who is on site and it is a good way to get the same consistent information to all visitors, volunteers and contractors however it has not improved our ability to account for visitors in an emergency evacuation situation.”
• Andrew C. – “Sine have been good to work with on initial setup and are easy to reach when needed. I have been disappointed that they dismiss our dashboard requirements as this is functionality that is standard with every other offering I have used.”

15. OmTrak

OmTrak is a multifunctional facility management software that offers a plethora of features and benefits to the construction industry players. These benefits include maintenance scheduling, construction job optimization, easy collaboration between different teams, maintenance automatization, and more. OmTrak is web-based and also has a dedicated mobile app.

Benefits:

• steve p. – “Ease of use, very fast customer service (we’re constantly reacting to subbies needs in the field and Omtrak are all over this). Flexibility of exporting and ease of information received.”
• Pete M. – “Providing an easy to use system, it has helped us to manage our defects through simple notification and clear advice around management of same. This has provided a great help in closing out defect issues, and assisting in management of client relationships through prompt action.”

Shortcomings:

• James L. – “1) Needs more colours – most people like things in different colours so its visually easier to see – it is just Blue and white. 2) There needs to be a function where the main contractor can upload pdf files on behalf of a subcontractor without having to change the settings all the time but still shows who uploaded that pdf – this is due to subcontractors not keeping up with the technology.”
• Mike D. – “Some terminology (e.g. the use of the term ‘manuals’ in project design stages) is inconsistent with common industry practice in NZ. The indexing/scheduling arrangement of correspondence is not very intuitive to me Lacks document format options and features I work on multiple projects, often with different management systems. It is challenging to effectively switch between them. I find Omtrak to be less intuitive than Aconex which I use more frequently.”

Pricing:

• OmTrak does not have any form of public pricing available on its website, meaning that the only way to receive an exact price is to request a quote from the company in question.

Customer ratings:

• Capterra – 4.2/5 points based on 117 user reviews
• Software Advice – 4.20/5 points based on 117 user reviews

Customer reviews:

• Barrie G. – “Our only involvement is reviewing operational manuals submitted at Practical Completion of landscape projects. The manuals are submitted by builders, landscape contractors or irrigation contractors for approval. These are often incomplete and it is frustrating to get responses from contractors when portions of manuals are rejected.”
• Paul F. – “First software of this type that I was involved with. I have now used it on two major projects (one as WebFM) and it seems OK. When compared to your major competitor (Aconex – which I have since had the misfortune to use) it is a dream. My major issues seem to come from clients not taking this up from the very beginning of a project. Trying to force consultants to use it when they weren’t aware of it when submitting their original fee does cause some friction.”
• Darren T. – “In my role as Building Services Manager and working very closely with the trades and suppliers, the Omtrak system provides the perfect platform to assist in the format, upload, capture of the required certifications, as constructed documentation and asset data. Combine this with the multi level review process for makes for an more controlled and managed review process.”

Conclusion

Facility management software is an incredible tool that can improve a company’s productivity in a number of ways. At the same time, it’s a moderately complicated topic that requires some research to be properly understood, especially when it comes to differences between types of software. In this article we’ve attempted to summarize the majority of important information about facility management software as a whole, and about CAFM systems in particular.

The final decision between different facility management solutions will depend entirely on the specific features that your company requires the most. If you need a comprehensive set of features without a heavy emphasis on any particular aspect, solutions like Procore or ManagerPlus may be more suitable for your needs.

On the other hand, if you are looking for a very specific feature or set of features, solutions such as Issuetrak for issue tracking or EZOfficeInventory for asset management would be most effective.

It’s important to assess your company’s needs and prioritize the features that are essential for your facility management requirements. By considering these factors, you can make an informed decision on which solution best aligns with your specific needs.

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